As a patient of Parkview Medical Center, you have the right to receive the best care. Our goal is to provide patients with respectful and considerate care. In addition, you also have the right to:
- Considerate, safe, and respectful care (physical, emotional, or spiritual) – and to be free from verbal or physical abuse.
- Respect, civil language and conduct in interactions with all staff and licensed independent practitioners.
- Have your cultural, psychological, spiritual, and personal values, beliefs, and preferences respected.
- Participate in the ethical, spiritual, financial and medical aspects of your care, including the assessment and management of your pain.
- Accept or refuse treatment to the extent permitted by law, and to and to be informed of the consequences of such action. Except in emergencies, this information shall include a description of the procedure or treatment, the medically-significant risks involved, alternative courses of treatment, and the benefits. You can always expect protection for your safety during any procedure. Your physician will be notified when you refuse treatment.
- Make advance directives (living wills, medical durable power of attorneys, organ donations, etc.) to the extent permitted by law, and to review, revise or rescind any advance directive at any time. Patients will be informed under what circumstances an advance directive will not be honored (i.e. until the directive or physician’s order is present in the medical record).
- Know the name of the physician who has primary responsibility for coordinating your care and to know the names of others who are involved in your care and what they will be doing. All Parkview employees are identified by a name badge and are encouraged to introduce themselves when in the presence of a patient or family member.
- Obtain information as to the professional relationships between healthcare professionals and institutions involved in your care.
- Receive information from your physician about your illness, course of treatment, and prospects of recovery in terms you can understand.
Access to Care
Parkview provides every patient with access to medical treatment regardless of age, sex, race, color, religion, sexual preference, national origin, disability, or political affiliation in compliance with Section 504 of the Rehabilitation Act.
Privacy and Confidentiality
Parkview protects every patient’s privacy. The hospital may receive inquiries about your condition. In order to respect your privacy, only general condition reports will be given to the public. Any personal information about your treatment or diagnosis must come from your physician, and can only be given to you or members of your family whom you designate to receive it. Medical records and all communication pertaining to the patient are confidential. You have the right to review your medical records unless your doctor feels it is not in your best interest. (The information can be made available to an appropriate person on your behalf, if the proper releases are signed).
If it is in your best interest to be moved to another facility, you will be informed by your physician. We will help locate alternate services or facilities for you.
- Patients have the right to have a support person of their choice, whomever that may be, in their presence during the course of their stay at Parkview Medical Center, unless that person’s presence infringes on the rights or safety of others, or if it adversely affects the patient’s medical condition.
- Patients have a right to receive visits by family and friends as long as it has a favorable effect on their overall health and well-being.
- Patients have the right to enjoy full and equal visitation privileges that are consistent with their individual preferences. It is the right of the patient to consent, withdraw, or deny visitors at any time.
- Certain time restrictions for visits may apply in some patient-care areas based on patient medical condition. Patients and their healthcare provider will decide together if visits or times need to be extended or shortened.
You are responsible for following the rules and regulations of Parkview that affect patient care and conduct, including being considerate of the rights of other patients, Parkview personnel and property by maintaining civil language and conduct in interactions with staff and licensed independent practitioners. You are responsible for providing accurate information to your caregivers. You are responsible for following the recommendations and advice prescribed in the course of treatment by the physician, and accepting the consequences if you do not follow your treatment plan. Any questions about treatment should be directed to your physician.
If you do not understand your planned course of treatment and your role in it, you are responsible for asking your caregiver to explain it more clearly. You are responsible for giving Parkview accurate and timely information concerning your health insurance coverage and your ability to meet financial obligations.
You are responsible for securing your personal valuables either by sending them home with family or placing them in the Medical Center safe until discharge.