Parkview Connect FAQs

How do I create a Parkview Connect account?

Step 1: Sign up for an account here.

Step 2: Answer the questions and create an account using your email address and date of birth, then click “Sign-up now.”

Step 3: Complete the form on the next page, then click “Next.”

Step 4: Once you have created your username and password, you will be able to access your account.

How do I connect my family’s Parkview Connect accounts?

To do this on the mobile app, tap the menu button in the top right corner, tap “Tools” and then “Request family access.”

On the website, open the menu at the top of the screen, then scroll down to the “Sharing” section and click “Request family access.”

Visit Parkview Connect family access for more details and forms.

Where can I access COVID-19 information?

Visit our COVID-19 Resource Center

How do I schedule an appointment online?

Website

Step 1: Log in to Parkview Connect

Step 2: Click “Schedule Appointment” under “Appointments” at the top of the screen.

Step 3: Answer the COVID-19 screening question.

Step 4: Select the appointment type that makes sense for you.

Step 5: Follow on-screen instructions until you see a screen with a green checkmark that says “Appointment Scheduled”

Parkview mobile app

Step 1: Log in to the Parkview mobile app.

Step 2: Click “Appointments” on the homepage.

Step 3: Click “Schedule appointment.”

Step 4. Answer the COVID-19 screening question.

Step 5: Select the appointment type that makes sense for you.

Step 6: Follow on-screen instructions until you see a screen with a green checkmark that says “Appointment Scheduled.”

How do I do eCheck-in before my appointment?

eCheck-in will save you time and help your doctor prepare for your visit. You’ll be able to use eCheck-in three days before most appointments. We’ll also send you a Parkview Connect Message to remind you.

Website

Step 1: Log in to Parkview Connect.

Step 2: Click “Appointments and Notes” at the top of the screen.

Step 3: Find your appointment at the top of the screen under “Upcoming Visits.”

Step 4: If eCheck-in is available, click the eCheck-in button to the right of your appointment details.

Step 5: Follow on-screen instructions until you see a screen that says “Thanks for using eCheck-in!”

Parkview mobile app

Step 1: Log in to the Parkview mobile app.

Step 2: Click “Appointments” on the homepage.

Step 3: Find your appointment near the top of the screen.

Step 4: If eCheck-in is available, click the eCheck-in button below your appointment details.

Step 5: Follow on-screen instructions until you see a screen that says “Thanks for using eCheck-in!”

How do I do a Virtual Visit with my provider?

You can do a Virtual Visit with your primary care provider or other specialist from the comfort of your own home. All you need is a smart phone, tablet, or a computer with a camera and microphone.

You can find instructions and video tutorials Telehealth Page.

Some of my health information (such as general information, medications, etc.) on Parkview Connect is not correct or is incomplete. What should I do?

Your Parkview Connect information comes directly from your electronic medical record at your provider’s office. If you believe something is incorrect, contact your provider.

Why can’t I request a refill for all of my medications?

If you are refilling your medications through the “Medications” menu item, you can only renew prescriptions that were filled by Parkview pharmacies. For prescriptions that you have filled at other pharmacies, please contact that pharmacy or your provider.

If I send a message to my provider or nurse, when can I expect a reply?

For non-urgent medical advice, you will generally receive an answer within two business days.

NOTE: Call your provider if you need immediate attention, or dial 911 if it is an emergency.

How can I see my provider’s notes from my visit?

Website

Step 1: Log in to Parkview Connect.

Step 2: Click “Appointments and Notes” at the top of the screen.

Step 3: Find the appointment with the notes you want to read.

Step 4: Click “View notes.”

Parkview mobile app

Step 1: Log in to the Parkview mobile app

Step 2: Click “Appointments” on the homepage

Step 3: Find the appointment with the notes you want to read

Step 4: Click “View Notes.”

More information about Open Notes: Our research indicates that patients who read their providers’ notes understand their medical condition better, and develop a more trusting relationship with their providers, which results in better outcomes. Read more about the national Open Notes initiative at opennotes.org.

How do I change who is listed as my primary care provider (PCP) in Parkview Connect?

Contact your clinic to make this change for you.

How do I add contacts to my Parkview Connect account so they can visit me in the hospital?

To add the names of family and friends to your contacts in Parkview Connect, follow these instructions:

  1. Log into the Parkview Connect app on your mobile device.
  2. Tap the 3 horizontal lines in the upper right corner.
  3. Tap Settings > Personal Information.
  4. Scroll to the bottom and tap Add Relationship.
  5. For each relationship you add, you must enter the first name and their last name. Other fields are helpful, but not mandatory. When you finishing entering information, tap Save Changes.

Note: Once a contact has been added, the patient care team must approve the contact as a visitor before they can visit.

Where can I update my personal information (home address, phone or email)?

Website

Step 1: Log in to Parkview Connect.

Step 2: Click “Personal Information” under “Settings” in the menu on the left.

Parkview mobile app

Step 1: Log in to the Parkview mobile app.

Step 2: Click the menu button in the top right corner of the screen.

Step 3: Click “Settings.”

Step 4: Click “Personal information.”

Where can I change my password?

Website

Step 1: Log in to Parkview Connect.

Step 2: Click “Security Settings” under “Settings” in the menu on the left.

Parkview mobile app

Step 1: Log in to the Parkview mobile app.

Step 2: Click the menu button in the top right corner of the screen.

Step 3: Click “Settings.”

Step 4: Click “Mobile settings.”

Step 5: Click “Change password.”

Can I connect my account to other health tracking apps or websites?

Yes. Some apps in the Apple App store and Google Play store, as well as a few websites, can connect to your health record.

How to connect:

Follow instructions in the app or website you’d like to connect to. Search for “Parkview Health System” to find the Parkview Connect portal. You will use your Parkview Connect username and password to allow access for the app or website.

Please learn as much as you can about how the application will use and maintain your data, as well as any steps you can take to protect your information.

Visit this web page for more information on authenticating your account when linking to a third-party app. Parkview Connect is an application supported by Epic’s patient portal, MyChart.

How is my Parkview Connect secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, usernames and passwords. Each person controls their password, and the account cannot be accessed without it. Further, Parkview Connect is accessed using current compatible browsers with the latest SSL encryption technology during your session with Parkview Connect. Unlike conventional email, all Parkview Connect messaging is done while you are securely logged on to our website.

Who do I contact if I have additional technical questions?

If you have additional questions about how to access your account or navigate within Parkview Connect, please use the Contact us email form and select Parkview Connect in the dropdown. You can also call us toll-free at 877.699.1099 Monday-Friday, 8 a.m. – 5 p.m. MST.

*Technical support of Parkview Connect is provided by UCHealth on behalf of Parkview Health System.

Information sharing: Access to your health information as soon as it is available.

At Parkview, we believe in information transparency. You deserve to see your health information as soon as it is available, including test results and notes your provider takes during your visit.

This means you could see some information before your provider has had a chance to review it. It can take a few days to review results, so please allow that time for your care team to reach out about the results and what they mean to your situation. Of course, if you have an immediate concern, you can send a message in Parkview Connect or call your clinic.

Your care team reviews every result and always calls you if they see something that needs additional, careful explanation. If the result does not show anything concerning or need immediate follow-up, you will receive a letter or a message in Parkview Connect.

What can you do?

  • If you look at your results immediately and have a hard time understanding them or you see something that concerns you, please write down your questions and ask your provider when you hear from them. Typically, that can take a few days. If you do not feel you can wait that long, you can send a message in Parkview Connect or call your clinic.
  • Ask your provider if it is possible to schedule test(s) before your appointment so you can discuss your results during the visit. For instance, this is common for routine tests you would get with a yearly wellness exam or repeat appointment.

Provider notes from your appointment

Your provider’s notes are available to you after your visit at Parkview. Most interactions, whether in the hospital or clinic, have notes written by your care team.

Our research indicates that patients who read their providers’ notes understand their medical condition better and develop a more trusting relationship with their providers, which results in better outcomes. Read more about the national Open Notes initiative at opennotes.org.