Rupal Chavda, MD

I was scheduled for a telehealth appt at 4:45 but never got a call until 6:03pm. I wasn't notified they were running late. I figured they forgot about my appt. I understand things happen but I should have been kept informed that eventually the doctor would be calling.

Decrease wait time

Looked at the the x-rays that had been sent over 2 weeks prior.

All questions were answered. I was very happy with the service. It's just when they hand write a prescription you need to watch the date. I have expired prescription because they wrote it for 2020 instead of 2021. Thank you.

Absolutely nothing to change. Everyone was great.

Nothing!! Dr. Chavda and her entire staff are excellent. Highly professional, engaging and premier customer service!

Everything that Dr. Chavda does to me is perfect and I enjoyed visiting with her. She was very thorough. Thank you.

I just had a little trouble understanding Dr Chavda! But she's a wonderful Dr. & I'm very pleased with the healthcare I am getting.

Whoever schedule's appointments should make sure you see the Dr. On time, or with in 20 minutes. I was on time 10 minutes before my appointment. I was asked to go wait in my vehicle. They called me 45 minutes later, then had to wait another 15 minutes to see the Dr.

I cannot think of a thing that would have improved my visit. Everyone was wonderful front the front desk, to the Drs. visit and to the discharge and next appointment. I would highly recommend PMG Rheumatology.

There was a long wait before my appointment began. That made me feel rushed and not able to express myself clearly. It threw my son with special needs eating schedule off and I had to feed him during the appointment. My symptoms might not be as severe as others and I felt kind of brushed off. It seems like there is a disconnect in our rapport.

Yeah, they did good job, and I appreciate that. Thank you.

Still waiting for email explaining changes in medications that was supposed to have been sent by day's end

I don't think there is any need for improvement. Everything went very smoothly.

Nothing - three way zoom call went well.

I was unable to get my IV due to a 2year cough. When the nurse came out she did a very nice job of explaining why I had to get a COVID test before I could be seen. I went and got one and I am rescheduled already. I will have the results before my IV due to be given. I believe my interaction was with a nurse or the doctor's MA.

All was done well; no complaint..

I felt like it took very long to get in to see Dr. Chavda, They said they would return call to me by certain dates, and didn't, I have to keep on them to get the appointment. So that was the one thing that I didn't like about the service. But other than that it was fine.

First time with telelhealth (?) - a bit awkward at times, poor connection with just tablet, better w/ telephone. Always better face-to-face, just a crazy time now!

The video calls are difficult sometimes.

Appreciated the help from the nurse or attendants that was with us during the video conference. The one thing that was really hard for me was a video conference. It was kind of frustrating. I would rather seen the doctor in person if at all possible.

No improvement needed. All went well. Thanks

Stop and listen to patient. Know of x-rays and existing conditions for body. If patient has chronic RA in back and knees and body then exercises will not be beneficial to the patient but no time to explain that my Orthopedic doctor said I would need knee replacement in both knees because my RA has ruined my knees. I just don't feel my symptoms or my concerns are heard.

Had a long wait time. However the staff kept me informed on the wait. There were no surprises. I really liked the physician

The receptionist named Hannah was the absolute best. She was responsive she took care of business. She was really responsive and I would probably think that she was the best reception is they have in that office.

Worst hospital ever

Less wait time

I would appreciate you visit one on one instead of the computer and the phone I didn't like that. I I felt it was kind of like not not really well for me. I like to meet my providers face to face or person to person. I mean, I really don't know I was a little I wasn't very pleased with the way things are going but I understand cuz of the virus. That's it.

In person with masks

to have personel contact with provider instead of laptop

Nothing It was just fine Thank You All

I was it was okay, but I really didn't like using the TeleMed That's the only thing I found wrong. Thank you.

I was able to connect with the Dr. one hour after my scheduled appointment.

I don't like the virtual visits by computer. I have rheumatoid arthritis. The doctor cannot really tell what's going on with my hands swelling by looking at it through a computer.

I thought it was very compassionate and professional. Easy to talk too

Hannah has been very helpful in getting me set up as a new patient. I appreciate that she answers the phone when you call and you don't get send to an answering machine.

Considering coronavirus, I think you did well. But it did hinder the interview trying to do it electronically. I couldn't understand and there were many new terms, medical terms to me that I had a lot of questions about and there wasn't enough time to have that in depth of an interview. I'm prepared to follow her instructions, but I still have questions and I would hope that the next visit would allow me more opportunity to grow more familiar with medical terms and more interaction with the doctor. Not necessarily eliminating

She needs to be in the office. I think she's lazy.

Didn't care for the video It didn't there was a bad connection nothing came out. I couldn't understand if somebody wasn't there to help me listen to what she said I couldn't have heard anything. So that was that was the only problem. Thank you so much. The staff is great.

Hannah, the receptionist is probably THE most helpful ancillary staff member (definitely for any physician I've known and my husband is a retired Parkview physician) IN MY ENTIRE LIFE. My God this woman deserves both a raise AND some kind of an award. I've already sent one letter to Jan (Chief if Staff) and am thinking about sending another. Some PLEASE tell her what an incredible "ambassador" she is for Parkview.

Yes, just at times it was hard understand because a lot of doctors use the speaker phone and I have to type at the same time. I understand that, but because of the speaker phone it makes it hard to understand sometimes.

To get in a little earlier than I got in. Took some time to get an appointment and stuff, but get in a little earlier.

This was a video visit. The screen and sound kept freezing up and cutting out, and I only caught about half of what she said. Doc was very nice but it seems ridiculous that she won't go to work when her staff is required to and patients are required to go in. I like her. She seems knowledgeable. But video chat is very unappealing and impersonal. She can't examine anyone from her home. I'll give her a fair trial tho. She did the best she could considering she wasn't there.

Due to the covid-19, my appointment was virtual. Dr. Chavda did the best she could under the circumstances but in person appointments are much better.

My provider is hard to understand on the phone. I'm looking forward to in office visits.

I really like a personal visit with Dr. Chavda. Thank you.

I like in person visits . I know we are in a different time because of covid. I could have immediately addressed exrays and drained fluid from my wrist rather than another visit. Other than that, it was great.

Nothing alway have good experience

The wait time between talking with the nurse or tech and speaking with Dr. Chavda was longer than I thought it would be. I do understand that doctors cannot always be available at the exact time of the appointment.

all went well, can't think of improvement

Telehealth visit through video. Camera side for physician cut off (or she turned off?) shortly after visit started. Physician indicated she could still see me but not a great experience for me. Would be very frustrating for older patients.

Under the circumstances of the current restrictions & limitations of a physician visit, I believe it is unfair to give a reliable evaluation of my appointment today. Under the circumstance the physician visit was the best that it could be.

Visiting with my Doctor in person.

Great experience

At this time nothing due to the health issues in our country it was a good effort nothing takes the place of person to person communication when it comes to accessing the provider and patient

Everything was fine. I thought I needed a person-to-person consult, because it's more than just my hands. It's my feet. Yeah.

I would prefer to meet in person rather than on the phone on a internet phone thing whatever that is, and it would have been much easier for me to understand if it was in person. Okay. Thank you.

The doctor's computer transmission was not as clear as the nurse's computer, this must really be addressed. I had to ask Dr. Chavda to repeat herself multiple times. The screen was wavey and the sound from her was choppy and delayed.

There could have been clear instructions on how to do a tele visit. There was so much problems on learning to do a tele visit that we just have to talk over the phone. I didn't mind that but she didn't tell me my RA numbers cuz they make you give blood before the appointment and I did but they didn't see my number this time. They didn't say if it went up or down or where it went so she could have been a lot more helpful, but I understand the covid crisis and everything. So hopefully everything will go back to normal after that's over, but she should at least tell me my RA marker numbers for my blood test. Okay. Alright. Thanks.

Yes, this staff and doctor are really one of the best that I've ever seen. They're just like a fine running machine. They're very organized very aware of what the other hand is doing and I would recommend them to anyone with the are a problem Thank you.

I am absolutely satisfied with Dr. Chavda, her medical assistant and office staff. Dr. Chavda is the only competent Rheumatologist in Pueblo.

I think it was all good except the instructions on how to log on to Zoom and join the meeting--they left off share the video.

This visit was a telephone visit and I'm not a fan of this method in this situation.

I was happy with the appt given all that had happened since my last appt. It was a lot of ground to cover and the doctor handled with patience. Thank you.

My visit was a good .

I feel like the it was she was very well. She explain everything and everything was good. Only thing I could have said it was better was to meet her in person and be able to get a little bit understanding maybe one person to person understand a little bit better, but she explained everything very well. So it really didn't really matter. (INAUDIBLE) she done very good, so and you know, it's the best they can happen during this covid-19. So I'm very thankful that she was able to help me, so I have no complaints.

I had sent an email through Healow app when I was very upset about my labs. She never answered the email, I don't think she ever saw the email, and then told me I shouldn't look online for answers if I didnt know what I was doing. If she had answered me, it wouldn't have been an issue. She only spent 5 minutes with me and she was barely visible in the camera...sitting in the lower right hand corner. She commented on my weight and acted like I didn't know the difference between a banana and a potato chip. Thought I should see a nutritionist maybe to lose weight. I've had celiac for 15 years, I already know what has gluten in it. I'm very sensitive about my weight and it doesn't improve even when I exercise but she wasn't listening to me. After the appointment I felt 100 times worse than before.

My appointment was my first with tele-health. Seems very impersonal.

Nothing given the surcomstances we are dealing with!