Notice of Privacy Practices


Your health information is personal, and we are committed to preserving the confidentiality of your health information created or maintained at our medical center. Your health information is also very important to our ability to provide you with quality care, and to comply with certain laws. This Notice applies to all records about your care that occurs at our facility, whether the records are created by Parkview Medical Center personnel or by your physician.

Your physician and/or health plan may have different policies and a different notice regarding your health information that is created in the physician’s office and/or at the offices of the health plan.

We Are Legally Required to Safeguard Your Protected Health Information

We are required by the Health Insurance Portability and Accountability Act (HIPAA), a federal law, as well as state laws to: maintain the privacy of your confidential health insurance, also known as “protected health information” or “PHI”; and provide you with this Notice of our duties and privacy practices regarding your health information.

Future Changes to Our Practices and This Notice:

We reserve the right to revise this Notice and make the revision apply to your health information that we created or received prior to the effective date of this revision. You may obtain a copy of any revised Notice by contacting Parkview Medical Center’s Privacy Officer at 719.584.4240. We will also make any revised Notice available in our Admissions Department.

Parkview Medical Center may have business associates that perform activities on behalf of the Medical Center involving the use or disclosure of PHI. These business associates are obligated to limit their use and disclosure of PHI to that which is permitted under HIPAA.

How We May Use and Disclose Your Protected Health Information

The law requires us to have your authorization for some uses and disclosures. In other circumstances, the law allows us to use or disclose protected health information (PHI) without your authorization. The Medical Center is permitted to use your PHI without your authorization in the following circumstances:


Without your authorization, we may use or disclose your PHI to help us provide treatment to you. For example, we may disclose your PHI to physicians, nurses, and other health care personnel who are involved in your care.  Treatment activities may include, among others, recording in your medical record the results of examinations or tests, observations, videos taken of you during the course of your treatment or photographs taken of you or your condition or wound. This information may be shared with specialist caregivers, other hospitals, or diagnostic laboratories to assist them as they provide care to you.


Without your authorization, we may also use or disclose your PHI to your insurance carrier in order to secure payment for treatment provided to you. For example, we may use your PHI to create the bills that we submit to the insurance company, or we may disclose certain portions of your PHI to our business associates who perform billing, claims processing or collection services for us.

Healthcare Operations.

Without your authorization, we may also use or disclose your PHI in order to operate this facility. For example, we may use your PHI to evaluate the quality of care you received from us, or to evaluate the performance of those involved with your care.

Organized Health Care Arrangement Participants.

To provide the joint delivery of health care services to patients, without your authorization, we may also use or disclose your PHI to our provider affiliates that participate in an organized health care arrangement (OHCA), as defined by HIPAA. As an OHCA, the participating providers may share your PHI with each other, as necessary to carry out treatment, payment or health care operations related to the OHCA. Parkview Medical Center, Mt. San Rafael Hospital, Prowers Medical Center, Southeast Colorado Hospital District, and Spanish Peaks Regional Health Center have agreed to form and to enter into an organized health care arrangement known as “BridgeCare Health Network.”  Without your prior written authorization, the members of BridgeCare Health Network may share your PHI with each other for the purposes of treatment, payment, and health care operations in order to better address the community’s health care needs.  This OHCA includes the following members and their additional service delivery sites*:

Parkview Medical Center, Inc. 400 West 16th St., Pueblo, Colorado 81003

Spanish Peaks Regional Health Center, 23500 U.S. Hwy 160, Walsenburg, CO 81089

Prowers Medical Center, 401 Kendall Dr., Lamar, CO 81052

Mt. San Rafael Hospital, 410 Benedicta Ave., Trinidad, CO 81082

Southeast Colorado Hospital District, 373 East Tenth Ave., Springfield, CO 81073

*Additional service delivery sites associated with each OHCA participant may also apply.

Appointment Reminders.

We may also use and disclose your PHI to contact you as a reminder that you have an appointment for treatment at our facility, to tell you about or recommend possible treatment options, or about health-related benefits or services that may interest you.  We may communicate in electronic form, to include but not limited to, text messaging and email. For instance, we may email you these appointment reminders.  As part of our appointment reminders, we may email information regarding your procedure to you.  The email may contain a link to an informational video that describes your procedure and the pre-procedure and post-procedure instructions.  However, because the emailed link is not encrypted, there may be some risk that information about you and the procedure that you will receive is not secure.  You have the option of not having this information emailed to you.

Business Associates.

We will use and disclose your health information to certain business associates that assist us with the performance of administrative and other tasks in operating our facility, for example, the Colorado Health and Hospital Association or The Joint Commission for hospital accreditation.  We may provide your PHI to our accountants and other consultants to make sure we are complying with the laws that affect us.


We may also provide your contact information (such as name, address and phone number) and the dates you received services from us, to the Parkview Foundation, which helps us with our fundraising efforts. If you are contacted in our fundraising effort, you will have the opportunity to opt out of receiving future fundraising communications from us.

Certain Uses and Disclosures Do Not Require Your Authorization

Though you may request us to restrict disclosure of the following, the law requires or permits us to disclose PHI without your authorization in the following circumstances:

When Required by Law.

We will disclose PHI when we are required to do so by federal or state law for public health activities.

For Public Health Activities.

For example, we disclose PHI when we report suspected child abuse, the occurrence of certain communicable diseases, or adverse reactions to a drug or medical device.

For Reports About Victims of Abuse, Neglect or Domestic Violence.

We will disclose your PHI in these reports only if we are required or authorized by law to do so, or if you otherwise agree.

To Health Oversight Agencies.

We will provide PHI, as requested, to government agencies that have authority to audit or investigate our operations.

For Lawsuits and Disputes.

If you are involved in a lawsuit or dispute, we may disclose your PHI in response to a subpoena or other lawful request. Parkview Medical Center will require assurance that reasonable efforts have been made to notify you about the subpoena and that you have had an opportunity to object to the request.

To Law Enforcement.

We may release PHI if asked to do so by a law enforcement official, in the following circumstances: (a) in response to a court order, subpoena, warrant, summons or similar process; (b) to identify or locate a suspect, fugitive, material witness or missing person; (c) about the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement; (d) about a death we believe may be due to criminal conduct; (e) about criminal conduct at our facility; and (f) in emergency situations, to report a crime, its location or victims, or the identity, description or location of the person who committed the crime.

For Deceased Individuals.

We may disclose PHI to coroners, medical examiners and funeral directors to facilitate their duties.

To Organ Procurement Organizations.

We may disclose PHI to facilitate organ donation and transplantation, if you have previously consented to organ transplantation or donation.

For Medical Research.

We may disclose your PHI without your authorization to medical researchers who request it for approved medical research projects; however, with very limited exceptions, such disclosures must be cleared through a special approval process before any PHI is disclosed to the researchers, who will be required to safeguard the PHI they receive. In most cases, the information we share with researchers will be de-identified to protect patient confidentiality as practicable.

For Specialized Government Functions.

For example, we may disclose your PHI to authorized federal officials for intelligence and national security activities that are authorized by law, or so that they may provide protective services to the President of the United States, or foreign heads of state or conduct special investigations authorized by law.

To Avert a Serious Threat to Health or Safety.

We may disclose your PHI to someone who can help prevent a serious threat to your health and safety or the health and safety of another person or the public.

Inmates and Persons in Custody.

If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may use or disclose your health information to the correctional institution or to law enforcement personnel as may be necessary.

To Workers’ Compensation or Similar Programs.

We may provide your PHI to these programs in order for you to obtain benefits for work-related injuries or illness.

Disaster Relief.

We may also disclose your PHI to persons performing disaster relief notification activities.

Uses and Disclosures Requiring Only Your Oral Agreement

Under certain circumstances, we may use or disclose your health information, if we inform you in advance, and you have had the opportunity to agree or object. Such circumstances include:

People involved in your care.

We may disclose your health information to people who are involved in your care or help pay for your care, such as family members, close personal friends, or any other person identified by you. 

Sometimes, we may reasonably infer from the circumstances that you agree to the use or disclosure of your PHI to the people involved in your care. For instance, if you bring your spouse into an examination room or allow them to remain in your patient room when treatment is being discussed, we will reasonably infer that you agree to the disclosure of your health information to your spouse.

Uses and Disclosures That Require Us to Give You the Opportunity to Object

Patient Directory

If you do not object, we may include your name, location in our facility and general condition in the patient directory that we use when responding to requests by those who ask for you by name. If you do not object, we also disclose information from the directory and your religious affiliation to clergy who visit the facility.

If you do not object, we may include your PHI to a Health Information Exchange (HIE). HIE provides the capability to electronically move clinical information among health care information systems while maintaining the meaning of the information being exchanged. The goal of HIE is to facilitate access to and retrieval of clinical data to provide safer, more timely, efficient, effective, equitable, patient-centered care. HIE is also useful to public health authorities to assist in analyses of the health of the population.

Unless you object, we may provide relevant portions of your PHI to a family member, friend or other person you indicate is involved in your health care or in helping you get payment for your health care.

In an emergency or when you are not capable of agreeing or objecting to these disclosures, we will disclose PHI as we determine is in your best interest, but will tell you about it later, after the emergency, and give you the opportunity to object to future disclosures to family and friends.

Other Uses and Disclosures of Your Protected Health Information

Other uses and disclosures of your PHI that are not covered by this Notice or the laws that apply to us will be made only with your written authorization.  An authorization is for a specified duration of time, typically one year, and will expire after that time.  If you give us written authorization for a use or disclosure of your PHI, you may revoke that authorization, in writing, at any time. If you revoke your authorization we will no longer use or disclose your PHI for the purposes specified in the written authorization, except that we are unable to take back any disclosures we have already made with your permission.

Your Rights Related to Your Protected Health Information

You have the following rights:

  • The Right to Request Limits on Uses and Disclosures of Your PHI. You have the right to ask us to limit how we use and disclose your PHI, as long as you are not asking us to limit uses and disclosures that we are required or authorized to make to the Secretary of the U.S. Department of Health & Human Services or any of the disclosures permitted under HIPAA. Any such request must be submitted in writing to our Privacy Officer. We are not required to agree to your request. If we do agree, we will respond in writing and will abide by the agreement except when you require emergency treatment.
  • The Right to Choose How We Communicate With You. You have the right to ask that we send information to you at a specific address (for example, at work rather than at home). We shall agree to your request as long as it would not be disruptive to our operations to do so. You must make any such request at the time of admission or later in writing, addressed to our Privacy Officer.
  • The Right to See and Copy Your PHI. Except for some limited circumstances, you may look at and copy your PHI if you ask in writing to do so. Any such request must be addressed to our Health Information Services Department, which will respond to your request within 30 days (or 60 days if the extra time is needed in the judgment of the Health Information Services Department). In certain situations we may deny your request, but if we do, we will explain in writing the reasons for the denial and advise you of your right to have the denial reviewed. If you ask us to copy your PHI, we will charge you in accordance with Colorado Department of Public Health and Environment rules and regulations.
  • The Right to Correct or Amend Your PHI.

    If you believe that the PHI we have about you is incomplete or incorrect, you may ask us to amend it. Any such request must be made in writing and must be addressed to our Health Information Services Department, and must tell us why you think the amendment is appropriate. We will not process your request if it is not in writing or does not tell us why you think the amendment is appropriate. We will act on your request within 60 days (or 90 days if the extra time is needed in the judgment of the Health Information Services Department), and will inform you in writing as to whether the amendment will be made or denied. If we agree to make the amendment, we will ask you to advise us of whom else you would like us to notify of the amendment.

     We may deny your request for amendment if you ask us to amend information that:
    • was not created by us;
    • is not part of the PHI we keep about you;
    • is not part of the PHI that you would be allowed to see or copy; or
    • is determined by us to be accurate and complete.

If we deny the requested amendment, we will tell you in writing how to submit a statement of disagreement or to request inclusion of your original amendment request in your medical record.

  • The Right to Get a List of the Disclosures We Have Made.

    You have the right to get a list of disclosures of your PHI made by Parkview Medical Center during the last six years commencing April 14, 2003. The list will not include disclosures we have made directly to you or your family or friends or through our facility directory, or for disaster notification purposes. Neither will the list include disclosures made before the HIPAA Privacy Rule Compliance date of April 14, 2003.

    Your request for a list of disclosures must be made in writing and be addressed to our Health Information Services Department. We will respond to your request within 60 days (or 90 days if the extra time is needed in the judgment of the Health Information Services Department). The list we provide will include disclosures made within the last six years unless you specify a shorter period. The first list you request within a 12-month period will be free. You will be charged our costs for providing any additional lists within the 12-month period.

The Right to Get a Paper Copy of This Notice.

You will be given a copy of this notice upon your first admission to Parkview Medical Center after January 1, 2015. Following that initial admission, you may obtain a paper copy of this Notice in our Admissions Department. You may also obtain a copy by contacting the Privacy Help Line at 719.584.4240.

Complaints.  If you believe your privacy rights have been violated, you may file a complaint with Parkview Medical Center or with the Secretary of the Department of Health and Human Services. To file a complaint with Parkview Medical Center, please put your complaint in writing and address it to our Compliance & Privacy Officer at 400 W. 16th St., Pueblo, CO 81003 or by phoning the Privacy Help Line at 719.584.4240.  We will not retaliate against you for filing a complaint. You may also contact our Privacy Officer if you have questions or comments about our privacy practices.